WEBINAR - Measuring up to customer expectations in today’s decentralised, decarbonised and digital-first energy world
It’s no longer enough to deliver electrons to the end customer. Today’s utilities have to make the leap from being meter-centric to customer centric. And you have to do it quickly.
Join CloudSense to hear how Momentum Energy, owned by Hydro Tasmania, Australia's largest generator of renewable energy, streamlined and simplified its technology and processes to give its customers a better experience.
You’ll get tips and insights into how Momentum successfully moved from disjointed, custom systems to a single platform for sales and customer engagement – achieving exceptional results in the process.
Discover how they:
- Went from an incomplete picture of customers to a seamless joined-up experience.
- Can now launch new commercial offerings in days, not months.
- Cut order fulfilment time by 94% with automated order management.
- Launched a new online self-service portal to provide convenience, flexibility and lower costs.
Ask the experts: In addition to a high-quality presentation, Energy Global's Editor Lydia Woellwarth will host a live Q&A with the presenters. Attendees will be able to submit questions live throughout the course of the webinar.
Added value: All registered attendees will receive a full recording of the presentation, so you can review the content whenever needed.