Measuring up to customer expectations in today’s decentralised, decarbonised and digital-first energy world
It is no longer enough to deliver electrons to the end customer. Today’s utilities have to make the leap from being meter-centric to customer centric. And you have to do it quickly. Watch this webinar to hear how Momentum Energy, owned by Hydro Tasmania, Australia's largest generator of renewable energy, streamlined and simplified its technology and processes to give its customers a better experience.
You will get tips and insights into how Momentum successfully moved from disjointed, custom systems to a single platform for sales and customer engagement – achieving exceptional results in the process. Discover how the company:
- Went from an incomplete picture of customers to a seamless joined-up experience.
- Can now launch new commercial offerings in days, not months.
- Cut order fulfilment time by 94% with automated order management.
- Launched a new online self-service portal to provide convenience, flexibility and lower costs.