Inside Energy Deregulation
Energy and utility providers have lagged behind other industries with regard to the quality of customer service they offer, as well as being comparatively slow to digitise.
Deregulation forces energy providers to rethink how they structure their offering, appeal to their customer base, attract new customers, and manage their reputation. The alternative is to risk failure and lost business revenue.
CloudSense’s new white paper explores three major examples of liberalisation – from Europe, Asia and North America – to analyse the impact it had on the sector, and how players within it were able to find success.